Terms of Service
JTW3 FLOORS LLC, doing business as Floor Coverings International of Van Nuys
Effective Date: October 31, 2026
These Terms of Service (“Terms”) govern your use of the websites, forms, communications, and services operated by JTW3 FLOORS LLC, doing business as Floor Coverings International of Van Nuys (“Floor Coverings International of Van Nuys,” “we,” “us,” or “our”). By using our websites or services, you agree to these Terms and our Privacy Policy.
The websites covered by these Terms include:
If you do not agree with these Terms, do not use the websites or services.
## 1. Our Services
Floor Coverings International of Van Nuys provides in-home flooring consultations, product selection assistance, estimates, flooring products, installation coordination, project communications, and related customer support. Information on our websites is provided for general informational purposes and does not constitute a binding estimate, contract, warranty, or promise unless expressly stated in a written agreement signed by us.
Appointments and consultations are subject to availability. Project scope, materials, pricing, payment terms, scheduling, warranties, and other project-specific terms will be stated in the applicable proposal, estimate, invoice, or customer agreement.
## 2. Eligibility and Acceptable Use
You must be legally capable of entering into an agreement to use our services. You agree to provide accurate and current information and not to misuse the websites, interfere with their operation, attempt unauthorized access, submit unlawful or harmful material, impersonate another person, or use the websites in violation of law.
## 3. SMS Messaging Terms
### Program description and messaging use cases
When you expressly opt in, JTW3 FLOORS LLC, doing business as Floor Coverings International of Van Nuys, may send recurring SMS or MMS messages to the mobile number you provide. Depending on the consent you give, messages may include:
- Customer communications and responses to inquiries
- Appointment confirmations and reminders
- Scheduling or rescheduling coordination
- Estimate, installation, and project-status updates
- Service reminders and customer-support messages
- Marketing messages, special offers, discounts, and service updates when you have separately consented to marketing texts
Consent to receive marketing messages is not a condition of purchasing goods or services. You must be at least 18 years old to participate in the SMS program.
### Message frequency
Message frequency varies depending on your interactions, appointment schedule, project activity, and communication preferences. Messages are recurring until you opt out.
### Message and data rates
Message and data rates may apply to messages sent to you and messages you send to us. Contact your wireless carrier for information about your mobile plan.
### How to opt out
You may cancel SMS messages at any time by replying STOP to the number that sent the message. We may send one final message confirming that you have been unsubscribed. After that confirmation, no further recurring messages will be sent unless you provide consent again. Other recognized opt-out requests will be handled as required by applicable law and carrier rules.
### Help and support
Reply HELP for help. You may also contact Floor Coverings International of Van Nuys by calling +1 818-960-6126 or using:
### Carrier disclaimer
Wireless carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission by your carrier and is not guaranteed.
### Privacy
Your participation in the SMS program is governed by our Privacy Policy:
No mobile information will be shared with third parties or affiliates for their own marketing or promotional purposes. Text messaging originator opt-in data and consent will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. Information may be provided to messaging vendors and carriers solely to operate and support the messaging program.
### Changes to or termination of the SMS program
We may modify or discontinue the SMS program, or change the number or short code used to send messages, subject to applicable law. If the sending number changes, opt-out requests sent to the previous number may not reach us; please use the instructions in the most recent message or contact us directly.
## 4. Estimates, Purchases, and Payments
Website content and preliminary discussions are not final quotes. Any purchase or project is governed by the written proposal, estimate, invoice, financing document, or customer agreement applicable to that transaction. You agree to provide accurate billing information and pay all approved charges according to the stated payment terms.
Third-party financing, payment, product, or warranty services may be subject to additional terms issued by the applicable provider.
## 5. Intellectual Property
The websites and their text, graphics, logos, photographs, videos, software, design, and other content are owned by or licensed to us and are protected by intellectual-property laws. You may use the websites only for personal, lawful, non-commercial purposes related to evaluating or obtaining our services.
You may not copy, reproduce, modify, distribute, sell, reverse engineer, create derivative works from, or commercially exploit website content without prior written authorization, except as permitted by law.
## 6. Information You Submit
You represent that information and materials you provide are accurate, lawful, and do not infringe the rights of others. You grant us a non-exclusive license to use submitted information and materials as reasonably necessary to respond to you, provide requested services, administer your project, and operate our business, subject to our Privacy Policy.
We will not use customer photographs, testimonials, or other submitted content in public marketing without any permission required by law.
## 7. Third-Party Services and Links
Our websites may contain links to third-party websites or use third-party scheduling, payment, analytics, financing, communication, or other services. We do not control those parties, and their own terms and privacy policies apply. A link does not necessarily imply endorsement.
## 8. Disclaimer of Warranties
To the maximum extent permitted by law, our websites and general website content are provided on an “as is” and “as available” basis. We do not warrant that the websites will be uninterrupted, error-free, secure, or free from harmful components. Project-specific product and workmanship warranties, if any, are governed by the written documents applicable to the project.
Nothing in these Terms excludes warranties or rights that cannot lawfully be excluded.
## 9. Limitation of Liability
To the maximum extent permitted by law, JTW3 FLOORS LLC and its owners, employees, and agents will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of the websites. This limitation does not apply where liability cannot be limited under applicable law and does not replace any rights or remedies stated in a project-specific written agreement.
## 10. Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless JTW3 FLOORS LLC and its owners, employees, and agents from third-party claims, liabilities, losses, and reasonable expenses arising from your unlawful use of the websites, your violation of these Terms, or material you submit that infringes another party’s rights.
## 11. Governing Law
These Terms are governed by the laws of the State of California, without regard to conflict-of-laws principles. Any dispute concerning these Terms will be handled in a court with jurisdiction in Los Angeles County, California, unless applicable law or a separate written agreement requires otherwise.
## 12. Changes to These Terms
We may update these Terms periodically. The revised version will be posted with a new effective date. Your continued use of the websites or services after an update constitutes acceptance of the revised Terms to the extent permitted by law.
## 13. Severability
If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect, and the unenforceable provision will be enforced to the greatest extent permitted by law.
## 14. Contact Us
JTW3 FLOORS LLC
Doing business as Floor Coverings International of Van Nuys
15915 Blythe St.
Van Nuys, CA 91406
Phone: +1 818-960-6126