Privacy Policy
JTW3 FLOORS LLC, doing business as Floor Coverings International of Van Nuys
Effective Date: October 31, 2026
JTW3 FLOORS LLC, doing business as Floor Coverings International of Van Nuys (collectively, “Floor Coverings International of Van Nuys,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains what information we collect, how we use and disclose it, and the choices available to you when you use our websites, request a consultation or quote, schedule an appointment, communicate with us, or use our flooring products and services.
This policy applies to information collected through:
- Our forms, phone calls, emails, text messages, appointments, estimates, installations, and other interactions with customers and prospective customers.
## 1. Information We Collect
Depending on how you interact with us, we may collect:
### Contact and identification information
- Name
- Email address
- Telephone number
- Mailing, service, or installation address
### Project, appointment, and service information
- Consultation and appointment details
- Flooring interests, product selections, measurements, photographs, and project notes
- Estimates, proposals, purchases, installation details, service history, and customer feedback
### Payment and transaction information
We may collect billing and transaction details needed to process a purchase or payment. Payment card information may be processed by our payment service providers. We do not necessarily retain complete payment card numbers.
### Communications and consent records
- Messages and inquiries you send to us
- Customer-support communications
- Email and SMS communication preferences
- Records showing when, where, and how you provided or withdrew consent, including form submissions, timestamps, IP addresses, and opt-in or opt-out status
### Website and device information
- IP address
- Browser and device type
- Referring pages and pages viewed
- Approximate location derived from an IP address
- Website interactions, log information, cookies, pixels, and similar technologies
## 2. How We Collect Information
We collect information:
- Directly from you when you complete a form, request a quote, schedule an appointment, contact us, make a purchase, or opt in to communications
- Automatically through cookies, analytics, logs, and similar technologies when you use our websites
- From service providers that support scheduling, payments, analytics, customer communications, or other business functions
- From referral sources or other parties when they are permitted to provide the information to us
## 3. How We Use Information
We may use information to:
- Respond to inquiries and provide consultations, estimates, flooring products, installations, and customer support
- Schedule, confirm, remind, reschedule, and manage appointments
- Communicate about project status, service updates, invoices, payments, or follow-up care
- Send marketing or promotional communications when you have provided any consent required by law
- Process transactions and maintain business records
- Operate, maintain, personalize, analyze, and improve our websites and services
- Detect fraud, misuse, security incidents, or technical problems
- Maintain records of communication preferences, consent, and opt-out requests
- Comply with applicable laws and enforce our agreements
## 4. SMS Messaging and Opt-In Information
If you expressly opt in, Floor Coverings International of Van Nuys may send recurring text messages concerning appointment confirmations, appointment reminders, scheduling coordination, project updates, customer support, service reminders, and, when separately authorized, marketing offers or promotions.
- Message frequency varies.
- Message and data rates may apply.
- Reply STOP to any message to opt out.
- Reply HELP for help, or call +1 818-960-6126.
- Consent to receive marketing text messages is not a condition of purchasing goods or services.
### Critical SMS privacy statement
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be sold, rented, or shared with any third parties or affiliates for their own marketing or promotional purposes.
We may disclose mobile information to service providers, including telecommunications carriers, messaging platforms, and vendors that help us deliver and support the text messaging program. Those providers may use the information only to perform services for us and not for their own marketing. All other categories of this Privacy Policy exclude text messaging originator opt-in data and consent from sharing with third parties or affiliates for marketing or promotional purposes.
You may withdraw SMS consent at any time by replying STOP. We may send a final message confirming your opt-out. You will not receive additional messages unless you later provide consent again, except for messages legally permitted without marketing consent.
## 5. How We Disclose Information
We may disclose personal information in the following circumstances:
### Service providers
We may provide information to vendors that perform services on our behalf, such as website hosting, appointment scheduling, customer relationship management, payment processing, analytics, communications, message delivery, and professional services. They may use the information only as needed to provide those services to us.
### Legal, safety, and compliance purposes
We may disclose information when reasonably necessary to comply with law, legal process, or governmental requests; protect rights, safety, and property; investigate fraud or misuse; or enforce our agreements.
### Business transactions
Information may be transferred as part of a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, subject to applicable law.
### With your direction or consent
We may disclose information when you direct us to do so or otherwise provide consent.
We do not sell personal information for money. If our practices change, we will update this policy and provide any notices and choices required by law.
## 6. Cookies and Tracking Technologies
Our websites and service providers may use cookies, pixels, tags, local storage, and similar technologies to operate the sites, remember preferences, understand website use, measure performance, prevent fraud, and support advertising or analytics.
You can control many cookies through your browser settings. Blocking cookies may affect the operation of certain website features. Where required, we will provide additional notice or choices concerning non-essential cookies and tracking technologies.
## 7. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining transaction and consent records, resolving disputes, enforcing agreements, and satisfying legal, tax, accounting, or reporting obligations. Retention periods vary based on the type of information and the reason it was collected.
## 8. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no Internet transmission, electronic storage system, or security measure is completely secure, and we cannot guarantee absolute security.
## 9. Your Privacy Rights and Choices
Depending on where you live and subject to applicable exceptions, you may have the right to:
- Request access to or information about personal information we maintain about you
- Request correction of inaccurate information
- Request deletion of personal information
- Request information about categories of information collected, used, or disclosed
- Opt out of certain sales or sharing of personal information, if applicable
- Limit certain uses of sensitive personal information, if applicable
- Withdraw consent for future communications
- Receive equal service and not be discriminated against for exercising applicable privacy rights
To submit a privacy request, call +1 818-960-6126 or use our contact form at:
We may need to verify your identity before completing a request. An authorized agent may submit a request where permitted by law, but we may require proof of authorization and identity verification.
### Communication choices
- Text messages: Reply STOP to opt out. Reply HELP for help.
- Marketing emails: Use the unsubscribe link in an email or contact us.
- Cookies: Adjust your browser or available website cookie settings.
## 10. Children’s Privacy
Our websites and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. Participation in our recurring SMS program is limited to individuals who are at least 18 years old.
## 11. Third-Party Websites
Our websites may link to websites or services operated by other parties. Their privacy practices are governed by their own policies, and we are not responsible for those practices.
## 12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will post the revised policy with a new effective date and provide any additional notice required by law. Your continued use of our websites or services after an update is subject to the revised policy.
## 13. Contact Us
JTW3 FLOORS LLC
Doing business as Floor Coverings International of Van Nuys
15915 Blythe St.
Van Nuys, CA 91406
Phone: +1 818-960-6126